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Help & Support

Email support@veatimeclock.com
For help with a current product or service or refer to FAQs and developer tools

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(802) 777-9616

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Sales Department

Contact the sales department about cooperation projects
sales@veatimeclock.com

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Our Location

1944 Williston Rd.
South Burlington, VT 05403

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Visit the Knowledge Base

Browse customer support articles and step-by-step instructions for specific features.

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Watch our video tutorials for visual walkthroughs on how to use our features.

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Frequently asked questions

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contact our supporters for help

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Getting started is simple. Create your account, add your employees, and configure your first timeclock — all in under 10 minutes. Our setup wizard walks you through each step, and our support team is available if you need help.
All you need is an internet connection and an email address to create your account. For mobile clock-ins, employees will need a smartphone with the VEA Timeclock app. For kiosk mode, any tablet or desktop computer works.
Yes. Our mobile app (iOS and Android) lets employees clock in and out from any smartphone with GPS verification. Managers can also set up dedicated timeclock kiosks for shared workstations or job sites.
Absolutely. You can assign employees to different client locations and track hours per site separately. This is especially useful for employment agencies managing workers across multiple client job sites.
Managers receive alerts for missing clock-outs and can manually edit timecards from the admin dashboard. You can also set automatic clock-out rules based on shift schedules to prevent open-ended entries.
When an employee clocks in via the mobile app, their GPS coordinates are recorded and compared against the assigned job site location. Managers can see exactly where and when each clock-in or clock-out occurred.
Download CSV or PDF reports from the Reports section, filtered by pay period, employee, or client. VEA Timeclock also integrates with popular payroll providers like QuickBooks, ADP, and Gusto for seamless data transfer.
Yes. Our reporting tools let you filter timesheets by client, job site, department, or individual employee. This makes it easy to generate client-specific billing reports and track costs per project.
Yes. You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately with pro-rated billing.
All data is encrypted in transit and at rest. We maintain 99.9% uptime and perform regular backups. Access controls ensure that only authorized users can view or modify employee data.
Email support is available on all plans during business hours. Enterprise plans include priority support. You can also browse our Knowledge Base for step-by-step guides and video tutorials.